About AboveNY.com

Q. What is AboveNY.com?

AboveNY.com is a web based real estate exchange of New York City, which represents the company Above New York, Inc.
It is an advertising vehicle for anyone who is involved or wants to be involved in New York City real estate market.

Q. Who can benefit from AboveNY.com?

Real estate professionals, property owners, buyers, renters, other real estate directories.

Q. What kind of space can be found and submitted at AboveNY.com?

Office, retail, industrial, residential.

Q. What can you do for me or my company?

  If you are looking for space:
- We can find you space you are looking for by showing you what is available.
- We can place your "space wanted" ad, so people who are offering space can find you.

  If you are offering space:
- We can find you potential buyers or renters who have already submitted their preferences.
- We can place your listing(s) so people who are looking for space can find them.

Q. What makes AboveNY.com unique?

- Our commitment to serve you better.
- Fast, powerful, easy to use and navigate.
- Search or submit listings and "space wanted" ads with more than 140 criteria to chose from.
- The same rules and tools for all users, whether you are looking for space or offering space.
- You can manage all your files and information you have submitted or found at AboveNY.com

How does AboveNY.com work

Q. What represents search space listings section?

This section is for people who are looking for space. Here you can search properties for sale or lease, submitted by our members.
More info

Q. What represents submit "space wanted" section?

This section is for people who are looking for space. Here you can submit your ad, specifying criteria of property you would like to find. Your ad will immediately be displayed in the directory and can be found by criteria you have submitted.
More info

Q. What represents search "space wanted" section?

This section is for people who are offering space. Here you can search ads, submitted by our members who are looking for space with similar criteria to what you are offering.
More info

Q. What represents submit space listing section?

This section is for people who are offering space. Here you can submit your listing, specifying criteria of your property. Your listing will be displayed in the directory only after it is reviewed by our editors and can be found by criteria you have submitted or by listing ID number (search by ID).
More info

Q. How do you charge for your service?

Everything on AboveNY.com website is accessible FREE of charge, including search and submission of listings and "space wanted" ads, managing your account and contacting our customer support over the Web or over the phone.
We do charge a fee if you would like your contact information to be displayed with your listing or "space wanted" ad. In all other cases you will be contacted with other parties through a licensed real estate broker located in the area you are interested in.

Q. How will I know if I've been billed?

AboveNY.com will send a confirmation email to the email address you provide on the order form. This email will specify how much you've been charged and when.

Q. How will this charge show up on my credit card?

The charge on your credit card bill will be from "Above New York, Inc".

Q. What is "free mode" and "paid mode"?

"Free mode" is when you select the option not to display your contact information for public view when you submit a listing or "space wanted" ad.
"Paid mode" is when you select the option to display your contact information for public view when you submit a listing or "space wanted" ad. Your contact information field will be displayed on the same page with your listing or "space wanted" ad.

Q. How to change the mode after submission?

Go to your portfolio page, click the icon next to the listing or ad you would like to edit. If it is in "free mode", click on the "change the mode" link, which will bring you to the payment form where you can select the length of your campaign. If your listing or ad is already in "paid mode", you can extend your advertising expiration date.

Q. How to display an advertising banner in the directory?

When your listing or ad is in "paid mode", your contact information field for public view can contain anything you like in form of text or in HTML format. It means that you can create your own design with a picture or banner in the contact information field. Images can be located on your server or on our server.
To display the image from our server, e-mail the image and advertising ID number to banners@aboveny.com. To display the image from your server, enter the URL where your image is stored in the contact information field.
(example: <img src="http://www.your-domain.com/images/your_image.gif" width="150" height="30">)
Dimensions of the image must not exceed 480 X 80 pixels.

Q. How to edit the appearance of my advertisement?

When your listing or ad is in "paid mode", your contact information field for public view can be changed as many times as you need. Simply go to your portfolio page and click on the icon next to the listing or ad you would like to edit. You will se the field with your contact information, in which you can do any changes then click "submit".
To change your ad or listing criteria and text, email us your request to changes@aboveny.com or call our customer service. We will make all changes, if they are appropriate, within 24 hours. To prevent any fraud activity, we are asking you to provide us with your first and last name, email address, phone number and your login name (all information must match what you have entered on the registration page).

Q. How many listings and "space wanted" ads can I create?

You can create unlimited number of listings and "space wanted" ads. However, we may edit or even delete entries, which we believe are not appropriate.

Q. For how long can my listing or "space wanted" ad be included in the directory?

Every listing and "space wanted" ad is displayed for the public view for 90 days, unless they are in "paid mode" set for a longer period of time. Even after your listing or ad has been removed from the directory, you will be able to see it at your portfolio page for 12 months after submission.

AboveNY.com Security and Important Documents

Q. Is my account information secure?

Your account information is very secure. AboveNY.com utilizes secure connections (SSL) when customer information is being transmitted through our system. Short for Secure Sockets Layer, SSL works by using a private key to encrypt data that's transferred over the SSL connection. This prevents the data from being "seen" in transit. Only the intended recipient can view the information. Both Netscape Navigator and Internet Explorer support SSL, and most Web sites use SSL to obtain confidential user information such as credit card numbers. By convention, Web pages that require an SSL connection start with 'https:' instead of 'http:.' The 's' in 'https' represents the "secure" server location of a given page.

Q. Can I edit my account information?

Yes, every field you have submitted at registration page, including your login name and password can be edited. To make changes, click on the link Edit Your Account Contact Information at any of your portfolio pages.

Q. Are there restrictions when selecting a login name and password?

The username and password should not contain any spaces or special characters. Both must be 4 - 20 characters long.

Q. What is the AboveNY.com privacy policy?

AboveNY.com will not offer any information about any of our users to any outside party.

Although so that we may provide the most efficient and enhanced service, we do require some personal information. Privacy is a priority to us. The AboveNY.com Privacy Policy is a detailed policy statement about our privacy rules.

For more details on our privacy policy, please visit: http://www.aboveny.com/privacy.htm.

Q. What are the user terms and conditions?

For a printer friendly version of the Advertising Agreement, click here. Otherwise, please view the agreement in the box below.